Owner FAQs

Property owners are not required to accept Section 8 tenants unless local laws mandate it. We recommend checking applicable regulations in your area.

Yes, we are a licensed property management company, ensuring compliance with all relevant industry standards and regulations.

Yes, we offer direct deposit for owner disbursements, ensuring a smooth and timely transfer of rental income.

We work with several good, reliable & reasonable vendors for maintenance on our properties. If you have a preferred vendor that's licensed and insured, we are happy to work with them too!

Owners can review the lease agreement before it is signed. As the property manager, we handle the lease signing on your behalf unless otherwise specified.

We do not charge for our portion of the eviction process if we placed the tenant. However, the 3rd party servicer we use does charge for filing court papers and working the case once it is filed with the court.

Yes. Rely Real Estate is a full-service brokerage, not just a property management company.

We have a separate brokerage division led by a top 1% Realtor with over a decade of experience. That matters because most property management companies either don't have a sales arm or hand you off to an outside agent when it's time to sell. You end up working with someone who's never touched your property before — a transaction, not an advisor.

Because the brokerage sits under the same roof as your property management, the person walking you through a sale, a 1031 exchange, seller financing, or another creative structure already knows your property, your history with it, and what you're trying to accomplish. That's an actual advisor. Not just a listing agent.

Owner disbursements go out no later than the 15th of each month per your Property Management Agreement. In practice, we start releasing draws around the 7th, depending on how business days and bank holidays fall in that month.

Once we start, draws process daily as each tenant's rent payment clears the bank account. Most owners are paid well before the 15th. Payment is by direct deposit unless you've requested a paper check.

We offer multiple rent payment options, including online payments and traditional methods, to ensure a smooth collection process. Late payments are addressed according to lease terms.

Lease terms vary based on market conditions and owner preferences, but standard leases are often a year long. Other lease term options may be available upon request.

Our standard is a refundable security deposit equal to one month's rent. That's the market norm in Arizona and the amount most qualified applicants expect.

We adjust upward when the application warrants it — for example, pets, weaker credit, or other risk factors that make additional protection reasonable. Arizona law caps residential security deposits at one and a half months' rent, and we never exceed that.

If we're recommending a higher deposit on your property, you'll know why before the lease is offered.

We manage a variety of property types, including single-family homes, multi-family units, and condos. We do not manage commercial properties.

Owners receive monthly financial statements detailing rent collection, expenses, and maintenance updates. Year end itemized reports are sent every January. Additional reports may be available upon request.

We hold your tenant's security deposit in a dedicated trust account for the full lease term. When the tenant moves out, our standard is to handle the disposition: inspecting the property, itemizing any deductions per Arizona law, and returning the balance to the tenant within the required 14 business days.

If you'd rather handle the disposition and turnover yourself, we can release the full deposit to you when the tenant vacates. From that point, the accounting and return to the tenant are your responsibility. Most owners prefer we handle it — it stays compliant and out of your inbox — but the option is there if you want it.

There are 7 steps to get signed up with Rely Real Estate:

1. Give us a call and let's schedule a time to talk about your specific needs.
2. We will typically schedule a pre-engagement walk-through before the home is ready.
3. You'll sign the management agreement ideally 2 weeks before the home is ready.
4. Complete a questionnaire about the property to ensure we have all of the information needed to properly manage your home.
5. PreFund your $500 reserve account. This is not a bill, but we can charge against the account for services and/or repairs.
6. Provide proof of insurance with $1,000,000 in liability coverage and Rely Real Estate listed as an additional insured. Ensure your property is recorded as a rental with county assessors office.
7. Provide all keys, remotes, and devices.

Yes, we have inspections completed on all properties annually and before/after the tenant moves in. For additional inspections we charge $100.

We only charge a management fee if extensive rehab work is being performed on the property. If the property is being marketed, no management fee is charged.

No! All marketing and advertising fees are included in the tenant placement fee.

Yes, there is a $350 annual re-leasing fee. Arizona law is always changing, so our attorneys update lease agreements annually. Because of this, we will ask the tenants to sign a new lease whether or not there is a rent increase.